Refund policy
. Refund policy
Last updated: 15 September 2026
We ship direct from our manufacturing partner, so this policy works a little differently from a shop with a warehouse down the road. It is written to be honest about that rather than to hide it.
Faulty, damaged, or not what you ordered
Email hello@cheekyrip.com with a photo within 30 days of delivery. We will replace the item or refund you in full — your choice — and you do not need to send anything back. Posting a faulty short across the world costs more than the short and helps nobody.
Wrong size
Tell us within 30 days of delivery, with the short unworn and the hygiene liner still attached.
We will send the correct size at 50% of the current price, and you keep the first pair. There is no return to organise, no postage for you to pay, and it is faster than a refund and a reorder. Someone you know is a different size to you.
Please read the size guide before ordering. It is written to be accurate rather than flattering.
Change of mind
We do not accept change-of-mind returns. Orders go to production and shipping immediately, and there is no local warehouse to receive returns.
If you are unsure about anything — sizing, colour, fabric, delivery timing — email us before you order. We will answer honestly, including when the honest answer is that it is not for you.
Items we cannot accept back
Anything worn, washed, or with the hygiene liner removed. It is swimwear; you would want the same rule applied to the pair you are buying.
Refunds
Approved refunds go back to the original payment method within 5 to 10 business days of approval. Your bank or card issuer may take longer to show it. Where an item was faulty or wrong, any shipping paid is refunded as well.
Cancelling an order
Email us within 12 hours of ordering. If it has not entered production we will cancel and refund in full. After that we cannot stop it, but everything above still applies when it arrives.
Your rights under the Australian Consumer Law
Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Where this policy gives you more than the Australian Consumer Law requires, the more generous term applies.
Contact
hello@cheekyrip.com — a person reads it and answers within one business day.